1. Identification and scope
This website is operated by Ascendra Commerce Group LLC, referred to as Ascendra or the Provider. A person or business requesting or engaging consulting is referred to as the Client. These conditions govern website use and supplement the accepted written proposal for each engagement. A visit or initial enquiry does not, by itself, engage a service.
2. Nature of the services
Ascendra offers online store audits, launch guidance, conversion consulting and reviews of operations and automations. Services address business needs. Technical implementation, campaign management and ongoing support are included only when agreed in writing. This website does not offer legal, tax or company formation services.
3. Client information and authority
The Client must provide accurate, current and sufficient information to assess a request and deliver the engagement. Anyone acting for a business must be authorised to engage services and share its materials. Ascendra may decline requests outside its scope or involving unlawful activities, explaining applicable conditions before receiving payment for a new project.
4. Proposal and acceptance
The proposal identifies scope, deliverables, exclusions, Client obligations, dates, fees, currency, applicable taxes and payment schedule. Work begins once the proposal is accepted and its agreed start conditions are met. A change in scope, price or schedule requires agreement between the parties. There are no recurring charges without an express, separate engagement.
5. Fees and payment arrangements
Each service is quoted individually. The Client will know the currency and total amount before accepting. Available payment methods are communicated in the proposal or project payment instructions. This website currently has no checkout. Complete payment card details must not be sent by phone or through project communications.
6. Cooperation, materials and permissions
The Client provides the necessary materials and authorised access with permissions limited to the engagement. The Client must have the right to share the supplied content and information. Missing information may affect the schedule; Ascendra will explain the issue and what is needed to continue. Processing shopper or other third-party information requires prior instructions and agreed conditions.
7. Delivery and review
Services are delivered remotely through the sessions and digital documents described in the proposal. Delivery dates, included revisions and acceptance criteria are agreed before work begins. Any delay will be communicated with its reason and updated schedule. Additional requests must be quoted and accepted before execution.
8. Recommendations and business decisions
Consulting supplies analysis and recommendations; the Client retains decisions about implementation. Sales, profit, advertising outcomes and approval by platforms or payment processors are not guaranteed. Third-party rules may change and must be checked for each operation. Recommendations do not replace regulated professional advice where needed.
9. Cancellations and refunds
Cancellation and refund requests follow the Refund policy and the accepted proposal, with mandatory rights taking priority. Completed work, pending deliverables and previously authorised external expenses are assessed separately. A proposal cannot remove rights that applicable law does not allow a person to waive.
10. Intellectual property and confidentiality
Each party retains rights to its pre-existing materials. The proposal specifies permitted use of deliverables. Non-public project information is used for the agreed engagement and is not published as a case study without authorisation. Platform trademarks belong to their owners; their mention does not imply an official partnership.
11. Permitted website use
Users must not introduce malicious code, attempt unauthorised access, impersonate others, interfere with website operation or share materials in breach of third-party rights. The Client is responsible for supplied materials and instructions. Consequences of a breach will be determined under the agreement and applicable law.
12. Responsibility and third-party services
Ascendra is responsible for its obligations under the accepted scope and applicable law. It does not control the availability or decisions of independent platforms, advertising providers or financial institutions. This condition does not exclude liability that cannot lawfully be limited or rights concerning a failure to deliver the contracted service. Any specific limitation must appear in the project agreement and be legally valid.
13. Changes and applicable rights
Updated versions will be published with their update date and apply to future engagements or where validly agreed. They will not retroactively change an accepted project's price or scope without agreement. Mandatory legal provisions and non-waivable rights prevail over these conditions and any proposal.
14. Contact and concerns
For enquiries, concerns or communications about these conditions, contact Ascendra Commerce Group LLC at info@ascendracommerce.com or by phone at +1 307 364 6779. Business mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. We will seek to review concerns and agree a resolution without limiting access to competent authorities, banks, payment processors or courts.