1. Responsibility and scope
Ascendra Commerce Group LLC, referred to as Ascendra, handles information received for its ecommerce consulting services. Its business mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States. Its contact number is +1 307 364 6779 and its email address is info@ascendracommerce.com. This policy covers website visits and communications concerning enquiries, quotations and projects.
2. Information you provide
We may receive your name, phone number, email address, company, billing information and project details when you contact us. A consulting engagement may also involve information about your store, business goals and materials needed for the agreed scope. We request only information relevant to that purpose.
3. Website technical information
Hosting and access providers may handle IP addresses, browser information, operating systems, request dates and technical logs needed to deliver and protect the website. Ascendra's website currently has no registration forms, customer accounts, checkout, or analytics tools or advertising pixels added by Ascendra.
4. Cookies and similar technologies
Infrastructure providers may use essential technologies for operation, security or access control. Ascendra has not added advertising or audience measurement cookies. You can manage cookies through your browser; blocking essential technologies may affect access. If other tools are introduced, this policy will be updated and consent will be requested where required.
5. Purposes of processing
We use information to answer enquiries, prepare proposals, arrange meetings, perform agreed consulting, deliver recommendations and communicate about a project. Information may also be used for administrative records, legal obligations, concerns and service security. We do not use project information for purposes incompatible with those communicated.
6. Processing grounds and marketing
Where applicable law requires, processing will rely on managing the contractual relationship, legal obligations, permissible legitimate interests or consent, depending on the purpose. An enquiry does not automatically subscribe you to a newsletter. Promotional communications require the appropriate permission or legal basis and will allow you to request that they stop.
7. Store access and information
The client must expressly authorise access needed for the engagement. Access should use limited permissions and avoid shopper information where it is unnecessary. If a project requires processing third-party information on the client's behalf, instructions, responsibilities and processing conditions must be agreed before access. Personal passwords and complete card details should not be shared through this website.
8. Providers and disclosures
Information may be shared with hosting, communication, meeting, document, billing or payment providers involved in the service, only as necessary. Ascendra does not sell personal information. Information may also be disclosed where legally required or necessary to address a claim or protect legitimate rights, subject to applicable safeguards.
9. International processing
Remote services and the providers involved may require information to be processed in the United States or other countries. Where an international transfer is subject to specific legal requirements, the appropriate safeguards must be applied before the transfer. You may ask about processing planned for your project.
10. Information retention
Information is kept for the period necessary to address an enquiry, deliver a project and maintain records required by applicable administrative or legal obligations. When no longer needed, it will be deleted or anonymised unless retention is required for an obligation or a legitimate claim.
11. Security
We use reasonable, proportionate measures to limit unauthorised access, loss or improper disclosure. No electronic transmission or storage system offers absolute security. Please provide only necessary information and use appropriate channels and access permissions for project materials.
12. Rights and requests
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability and withdraw a previously given consent. Begin a request by emailing info@ascendracommerce.com or calling +1 307 364 6779. We will ask only for necessary identity verification and respond within the applicable legal timeframe. You retain the right to contact the competent authority.
13. Minors and third-party websites
Our services address business needs and are not directed to minors. If information from a minor has been received without necessary authorisation, its review and deletion may be requested. Third-party websites and platforms have their own policies; a link or reference does not mean Ascendra controls their practices.
14. Changes and contact
Changes will be published here with the update date. Where additional notice or renewed consent is required, the appropriate process will apply. For privacy or information handling enquiries, contact Ascendra Commerce Group LLC at info@ascendracommerce.com, by phone at +1 307 364 6779, or at the business mailing address listed above.