1. Scope and service delivery
This policy covers the ecommerce consulting services of Ascendra Commerce Group LLC. Work is personalised and delivered remotely through the sessions and digital documents in the proposal. No physical goods are sold or shipped through this website. Deliverables, stages and dates are agreed before the engagement begins.
2. Fees and completed work
Fees compensate the agreed work and deliverables. Properly completed services are not refunded solely because preferences change, a recommendation is not implemented or an expected business outcome is not achieved. This condition does not limit rights concerning non-delivery, defective services or mandatory protections.
3. Cancellation before work begins
If the Client cancels before work begins, payments for unperformed services will be returned. Only external expenses expressly authorised in advance, already incurred and not recoverable may be deducted where the law allows. Any deduction will be explained to the Client.
4. Cancellation during an engagement
Once work has begun, completed and pending portions are assessed against the accepted stages or scope. Amounts for unperformed services will be returned, taking account only of legally payable completed work and previously agreed expenses. Applicable consent requirements and withdrawal rules will be respected.
5. Missing information and rescheduling
Where necessary materials or access are missing, the project may be paused and requirements for restarting will be communicated. Missing information does not automatically make the entire payment non-refundable. Cancellation is assessed according to completed work. Meetings may be rescheduled under the accepted conditions; any missed-meeting fee must be disclosed and agreed beforehand.
6. Cancellation by Ascendra
If Ascendra cannot continue or cancels a project, it will inform the Client and return payments for unperformed work. Where the Client has breached an obligation, any settlement must be justified under the agreement and law; the entire payment will not automatically be retained as a penalty.
7. Missing or non-conforming deliverables
The Client may report a missing deliverable or a material difference from the accepted scope. Ascendra will review the proposal and work to agree, as appropriate, correction, completion or a refund for affected work. Requesting assistance does not replace or reduce remedies available under applicable law.
8. Requests and payment disputes
To begin a request, email info@ascendracommerce.com or call +1 307 364 6779 and provide your name, proposal or project reference and reason. We will confirm next steps and may request relevant documentation. Complete card details are not required. Contacting Ascendra first is encouraged to clarify the issue; it does not prevent approaching your bank, payment processor or competent authority.
9. Refunds and credits
Approved refunds are returned through the original method where possible. We will communicate the processing date and the financial provider's estimated timeframe; the time for funds to appear may vary. Credit for another service or rescheduling can replace a refund only with the Client's agreement and where legally permissible.
10. Rights and contact
This policy does not require a waiver of mandatory cancellation, withdrawal, complaint or refund rights. The accepted proposal may specify project stages and conditions without excluding those rights. Provider: Ascendra Commerce Group LLC. Business mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. Phone: +1 307 364 6779. Email: info@ascendracommerce.com.